Safe Salon Practices

Dear Customer,

This is the information you have all been waiting for!

As I’m sure you will expect, we’ve had to make some important changes to the salon and the structure, and so although this is an incredibly long message, it’s really important that you read to the end...

We have had to change the layout of the salon so that we can adhere to the distance rules. All stylists will be wearing visors and will be following a stricter than ever hygiene regime, ensuring hands are thoroughly clean between treating each client, keeping contact with clients will be kept to a minimum so that wherever possible, we can apply the recommended distancing. We will be cleaning all communal surfaces even more rigorously than before, such as door handles and sterilizing our work stations before moving on to the next clients. 

We have created a general set of rules for both the ladies’ side and the barber’s side of our business which need to adhered to; it’s absolutely crucial that you read this. As mandated by the government, we are not yet in a position to re-open our Beauty Services, hopefully the government restrictions will ease further soon.

This has been an extremely stressful time for everybody and we’re so excited to see all our clients again. We would ask that although some of the new systems may take longer, that you remain patient and courteous with us all as we all imbed into our new ways of working for the foreseeable future. 

Lastly, we wish to let you know that our friend and colleague, Jemma, will not be returning to work with us. We wish her the absolute best and we know that she will always be a friend of the salon. If Jemma was your stylist and you would like to continue with us, please let us know and we can discuss who you would like to move to. 

We know this has been a lot of information, but please read through properly. We genuinely cannot wait to see your faces again.

Please continue scolling down for the rules


General Rules & Information

Please read until the end


Please follow these instructions

  • We will be unable to accept walk in customers during this time. It’s important that we control the number of people in the Salon at any time, and we can only enforce this by keeping to a strict appointment only policy at this time. 

  • Face/Coverings Masks will be mandatory, unless you are one of the exceptions to the rule such as young children.

  • The first hour of every day is reserved for our vulnerable clients. 

  • There will only be 1 barber and 1 hairstylist available during this time, please let us know if you fit in to this category

  • To support the demand, Stef & Nino will be doing limited hours on Sundays. This will be for extreme vulnerable customers, families & people with additional needs. Let us know if you believe that you fall into this category.

  • Clean Hair. For the safety of our staff and other clients, please ensure your hair is clean when you attend your appointment, regardless of the service that you have booked in for.

  • Please bring your own drinks to your appointment, as we will not be able to offer clients use of our facilities at this time. 

  • As our toilet space is small, we urge clients to only make use of the facility if absolutely necessary. We also urge you to bring as few personal effects as possible as our coat rail will not be available for use. 

  • Covid19 Questions 

  • We will ask you these 3 questions on arrival. Unfortunately if the answer is yes to any of the questions. then we will not be able to continue with the service. If the stylist shows signs of any of these symptoms then the stylist (and potentially the team) will not be at work and we will notify you accordingly.- Do you have a new continuous cough?- Do you have a high temperature?- Do you have a loss of taste/smell?

  • Please come to your appointment by yourself. 

  • We have repurposed the beauty room downstairs to be able to offer a space for children/family hair cuts. It’s requested that children bring something (a games console or a book) that will keep them occupied during your appointment.

  • Payments. To limit contact, please pay by BACS or card where possible

  • No discounted services

  • During this period, the volume of customers we can see is greatly reduced and we’re having to incur additional operating costs. As a business, at this time we cannot support  student/oap/family/kids discounts, or colourful Wednesdays. This is a temporary suspension of our discounted services and we hope to be able to reintroduce them as soon as we’re able to restore our business to normality. 

  • Barbers prices have changed. This change is not COVID related as they were due to change in April : Gents Number All Over £7, Gents Wet Cut £12.50, Gents Fade £14.50, Gents Wash Cut & Blow Dry £17, Kids (under16) & OAP £10 (once we are able to do so - these services are not currently able to be discounted)

  • Ladies’ Pricing

  • Owing to the length of time since your last appointment, you may find that your first appointment on returning will require a different service. For example, we would normally charge £47 for colour based on  4-6 week regrowth, however because the last colour was over 3 months ago, we may now need to complete a full head colour and the pricing will reflect this service. Similarly, your usual wash, cut and blow dry (£27.70) may now require a restyle ( £39 ) to be able to restore the shape to your style rather than a more simple trim. Remember that this will only be applicable to your first appointment, unless you leave it 3 months+ again, but I think we’ve all learned our lesson this time! 😊

  • Colour Corrections, & specialist colouring services must be done in the afternoon.

  • These services have a tendency to run over time and require a lot of attention. Your stylist will be booked out for you and you only until your service is finished. 

  • Consultations. If you have a specialist colour, you want a colour change or you have used a box dye during this period you will need to have a consultation before you book in. We charge £10 for the consultation, however this fee will be discounted from your treatment should you progress with the appointment. 

  • Patch Test Required 

  • If it has been over 6 months since you have had a colour with us, you will need to have another test done. Patch tests will be available by appointment only from the 4th July.

  • Fringe Trims

  • We apologise that we cannot offer fringe trims at the present time without it being a full appointment.

  • Our opening hours will vary from day-to-day as we acclimatise to our new system. We may need to make changes the system if we find something is not working, and will keep you up to speed with any further amendments. 

Barbers: Making an appointment

We are manning the phones from 10am - 4pm from Monday. The numbers are 01535665387 or 07503570686.

If you wish to book in with Lewis you may use our online booking system too :

Ladies: Making an appointment if you appointment had been cancelled in March, April or May

I am making my way through calling people who had an appointment booked from the end of March to the end of May. It’s a long list and may take some time.

If you had an appointment during this time you may call me from Monday 29th June . 

Ladies: New appointments & new customers

You can call to make an appointment from Thursday 2nd July on 01535665387 & 07503570686

01535 665387

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