Our Policies

At Hairavanti Est 1979, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Hair Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

 

Cancellation Policy

Hair Washing

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. But we do have some rules that we will need you to follow to help us. Please respect our time and that of our fellow customers. We value all of you.

Customers who have not been for 6 months must pay a deposit, this may be asked of all and new customers during busy periods and for long services. Deposits are non-refundable but may be transferable if you follow the guidelines.

 24 hours notice must be given for cancel your appointment. Deposit can be transferred to new reservation or product.

If you give less than 24 hours notice, and it is related to covid19 we can transfer your deposit to a future reservation or product.

If you give less than 24 hours notice, and it is not covid related, you will need to pay 50% of the total service you have booked.

If you do not show up for your appointment your deposit will not be returned and the remaining balance will need to be paid. You will also need to pre-pay in full all future reservations.

If you book in for a service and change your mind for different service you will still be charged the greater amount. This is if less than 24 hours notice is given.

If you are more than 10 minutes late for your appointment we may not be able to carryout your service as this has an impact on other appointments. We may need to operate a reduced level service to accommodate the new timings. The full charge of the original service must be paid.

 

Retail Returns Policy

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We are happy to exchange any unopened retail products within 14days of purchase. The rules are different for internet purchases.

We are unable to accept opened products back.

If any products are in a less than satisfactory condition, ie faulty, please return to us for either an exchange or refund, with the exception of electricals.


Please deal with GHD directly, ask us for the contact details.

We may not be able to offer refunds immediately. Refunds may take up to 7 business days.

 

Complaints Procedure

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Please inform us within 14 days of service if you are unhappy with anything. We will do our best to rectify immediately.  Please be kind, remember we are all human, and more than anything we want you to be happy with your service.

For anything that is our error we will be more that happy to rectify immediately with zero cost to you.

Anything else, for example changing your mind about a hair colour or nail chipping after catching it on something we will be happy to rectify at a cost. As a goodwill gesture we will offer 20%.

For hair colours, please ensure that you have followed the aftercare information that we email to you as this will make a difference to the longevity of your hair.

You are our walking adverts and we will always aim to ensure you are happy.... come talk to us <3

 

Accessibility

Committed to Your Needs

We aim to be accessible to all members of our community and we are able to adjust many aspects of our services to suit. 

Although we may not be able to address everything here we would always invite people to let us their needs. We are always learning.

We are a unisex salon but operate the ladies side and barbers side as independent business'.  If you are part of the LGBTQ community we welcome you! We love everyone. As a team we specialise in all aspects of hair and beauty and can give you the right advise and match you with the right stylist. If you are transitioning, or just require a private space so that you feel comfortable to express your needs we are able to go through all that with you. We will be able to do the majority of your service there.

Unable to do stairs, not to worry, we can bring everything upstairs to you. The only time where this is unsuitable of impractical would be for massage and waxing treatments. Please let us know before you book in.

Autistic, dementia ? We can use our quieter salon that is in the basement, or the private room or still on the main salon floor. We are able to adapt our language and how we do things to suit the person.

Women only areas? We are a unisex salon as such men and women are always in the salon. BUT we have downstairs salon and a private room and a screen for when we are shampooing. The only thing we cannot adapt is that we have unisex staff.

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Delivery

Shipping Policy for Website Purchases

We at Hairavanti want your online experience to be enjoyable, simple and successful.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us 

Payment & Shipping Times

We accept most credit card/debit cards. Most orders are shipped from Mainland UK within 3 days and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 4-7 days.

We do not ship on Saturday, Sunday or Local/Public Holidays.

Customers must allow 10 working days for delivery before we will reship or refund orders.

Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.

Hairavanti

52-54 Cavendish Street,

Keighley

West Yorkshire

BD21 3RL

Back Orders

In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.

Returns

Refunds and Reshipments

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.

We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in their original packaging.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund.

Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 30 days are not entitled to any refund.

For refunds you must return your order to the address below.

Hairavanti - RETURNS

52-54 Cavendish Street

Keighley

West Yorkshire

BD21 3RL

Payment Options

We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards

Online orders can be paid by debit/credit card.

UK Shipping

Order Confirmations

You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.

Shipping Methods and Charges

Delivery cost at £3.00. Order placed on the weekend or bank holidays will be processed and sent on the next working day.

We only post to UK Mainland

Lost Parcels

If a parcel is lost/­undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.