Our Policies

At Hairavanti Est 1979, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Hair Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

 

Cancellation Policy

Hair Washing

We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked. But we do have some rules that we will need you to follow to help us. Please respect our time and that of our fellow customers. We value all of you.

Customers who have not been for 6 months must pay a deposit, this may be asked of all and new customers during busy periods and for long services. Deposits are non-refundable but may be transferable if you follow the guidelines.

 24 hours notice must be given for cancel your appointment. Deposit can be transferred to new reservation or product.

If you give less than 24 hours notice, and it is related to covid19 we can transfer your deposit to a future reservation or product.

If you give less than 24 hours notice, and it is not covid related, you will need to pay 50% of the total service you have booked.

If you do not show up for your appointment your deposit will not be returned and the remaining balance will need to be paid. You will also need to pre-pay in full all future reservations.

If you book in for a service and change your mind for different service you will still be charged the greater amount. This is if less than 24 hours notice is given.

If you are more than 10 minutes late for your appointment we may not be able to carryout your service as this has an impact on other appointments. We may need to operate a reduced level service to accommodate the new timings. The full charge of the original service must be paid.